Delete your Snaply account
This page explains how to delete your account for Snaply
(com.suipt.snaply), the Android
app published on Google Play, and exactly what is removed.
Delete your account
You can delete your account yourself, immediately, without contacting anyone:
- Open Snaply and go to the Account tab.
- Tap Delete account, under Danger zone.
- Tick the confirmation box and tap Delete account.
Your account and everything listed under What is deleted below are removed from our servers straight away. Your own screenshots stay on your phone.
On Snaply Plus? Deleting the account does not cancel the subscription. Cancel it first in Google Play → Payments & subscriptions → Subscriptions.
Erase only what is stored in the cloud
To keep your account but remove your uploaded content:
- Open Snaply and go to the Account tab.
- Tap Reset sync, under Danger zone.
- Tick the confirmation box and confirm.
This permanently deletes every synced folder and screenshot, and every folder you have shared, from our servers, and turns cloud sync off. Your screenshots stay on your phone.
If you can no longer open the app
Send us a deletion request instead:
- Email support@suipt.com.
- Use the subject line “Delete my Snaply account”.
- Send it from the email address you signed in with, so we can confirm the request is yours. If you cannot, tell us the address you used and we will verify another way.
We action requests within 30 days and reply once it is done. You do not need to give a reason.
What is deleted
- Your account record — display name, email address and account identifier.
- Every screenshot and image you had synced or shared, from cloud storage.
- Folder names, item details and the text recognised from your screenshots.
- All folders you shared, the invited email addresses stored with them, and everything other people added to those folders.
- Your subscription state, storage usage and share-credit counters.
What is kept, and for how long
- Screenshots on your device are never touched by a deletion request. They are yours and remain on your phone. Uninstalling Snaply removes them.
- Purchase records held by Google Play are kept by Google, not by us, under Google's own policies. We cannot delete those, and you may need them for refunds or tax.
- Encrypted infrastructure backups may still contain your data for up to 30 days after deletion, after which they are overwritten automatically.
- Folders someone else shared with you belong to that person's account. Deleting yours removes them from your phone and ends your access, but their folder stays — including any screenshots you added to it.
See our Privacy Policy for what Snaply collects and why.