Delete your Snaply account
This page explains how to delete your account for Snaply
(com.suipt.snaply), the Android
app published on Google Play, and exactly what is removed.
Erase everything stored in the cloud
If you only want your uploaded content gone, you can do it yourself, immediately, without contacting anyone:
- Open Snaply and go to the Account tab.
- Tap Reset sync.
- Tick the confirmation box and confirm.
This permanently deletes every synced folder and screenshot, and every share, from our servers, and turns cloud sync back off. Your screenshots stay on your phone. Your sign-in account itself remains — use option 2 to remove that too.
Delete your account entirely
To remove your account and everything held against it, send us a deletion request:
- Email the developer address shown on Snaply's Google Play listing, under Developer contact.
- Use the subject line “Delete my Snaply account”.
- Send it from the email address you signed in with, so we can confirm the request is yours. If you cannot, tell us the address you used and we will verify another way.
We action requests within 30 days and reply once it is done. You do not need to give a reason.
What is deleted
- Your account record — display name, email address and account identifier.
- Every screenshot and image you had synced or shared, from cloud storage.
- Folder names, item details and the text recognised from your screenshots.
- All folder shares you created, and the invited email addresses stored with them.
- Your subscription state, storage usage and share-credit counters.
What is kept, and for how long
- Screenshots on your device are never touched by a deletion request. They are yours and remain on your phone. Uninstalling Snaply removes them.
- Purchase records held by Google Play are kept by Google, not by us, under Google's own policies. We cannot delete those, and you may need them for refunds or tax.
- Encrypted infrastructure backups may still contain your data for up to 30 days after deletion, after which they are overwritten automatically.
- Content in a folder someone else shared with you belongs to that person's account, so deleting yours removes your access but not their copy.
See our Privacy Policy for what Snaply collects and why.